Refund policy
Returns & Refunds
We want you to be happy with your TasbihDua ring. If something is wrong, contact us within 7 days of delivery and we will make it right.
Eligibility
- Items must be unused, undamaged and returned in their original packaging with all included accessories (charging cable, instruction manual, anti-slip ring sleeve).
- Proof of purchase (order number) is required.
- Please contact us before sending anything back — unauthorised returns may not be accepted.
Damaged, defective or incorrect items
If your ring arrives damaged, is faulty on arrival, or is not the model or size you ordered, we will send a replacement or issue a full refund, including shipping costs. Please send photos or a short video within 48 hours of delivery so we can resolve it quickly.
Wrong size
Sizing is measured by inner diameter (18 mm, 20 mm or 22 mm). If you ordered the wrong size, we will exchange it once for the correct size with no restocking fee. Return shipping is paid by the customer and the replacement is shipped free of charge.
Change of mind
Unused items in original condition may be returned within 7 days of delivery for a refund of the product price. Original shipping fees are non-refundable and return shipping is paid by the customer.
Warranty
Every TasbihDua ring carries a 12-month warranty covering manufacturing defects. The warranty does not cover accidental damage, water damage beyond IPX4 resistance, normal wear, or damage caused by unauthorised repair.
Refund processing
Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. For cash-on-delivery orders, refunds are made by bank transfer or store credit — we will confirm the method with you by email.
Non-returnable items
- Items returned more than 7 days after delivery without prior agreement
- Items damaged by misuse, including immersion in water beyond IPX4
- Free gifts and promotional items
To start a return, contact us through our contact page with your order number.