Shipping policy
Shipping & Delivery
TasbihDua ships to Malaysia and Saudi Arabia. Orders are packed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays) from our workshop in Shenzhen, China.
Delivery times
- Malaysia: 3–5 business days
- Saudi Arabia: 7–12 business days
Shipping cost
Free shipping on every order to Malaysia and Saudi Arabia — no minimum spend and no handling fee. The price you see at checkout is the final price.
Duties and taxes are included
All orders are shipped DDP (Delivered Duty Paid). Import duties, VAT and sales tax are included in the price paid at checkout and are settled by us. You will not be asked to pay any additional amount to the courier on delivery.
Tracking
A tracking number is emailed to you as soon as your parcel leaves our workshop. If tracking has not updated for more than 7 business days, contact us and we will investigate with the carrier.
Delivery delays
Delivery times are estimates and may be extended during Ramadan, Eid, public holidays, customs inspections or other events outside our control. If your parcel has not arrived within 3 business days of the estimated date, contact us and we will investigate or send a replacement.
Wrong or incomplete address
Please double-check your address and phone number before placing an order. Parcels returned to us because of an incorrect address or an unreachable phone number can be reshipped at the customer's expense.
Questions? Reach us through our contact page.